Martin Aviation Repair Services

Martin Aviation Repair Services, LLC. is committed to providing demand-driven inspection and repair services that meet and exceed customer expectations. To ensure consistent delivery of services, Martin Aviation Repair Services shall endeavor to implement and maintain a Quality Management System based on the requirements of ISO 9001:2015.

Martin Aviation Repair Services has the following systems and procedures in place to support the company aim of total customer satisfaction and continuous improvement throughout our business: 

* Regular collection and monitoring of Customer Satisfaction Surveys; 

* Customer Complaints Procedure, and issue and resolution tracking; 

* Supplier evaluation and approval process; 

*Employee training and development; 

*Internal auditing procedures; 

*Measurable and relevant Quality Objectives; 

*Management Reviews of audit results, customer feedback, and complaints. 

Our commitment to the effectiveness and efficiency of the Quality Management System is defined through Quality Objectives that shall be regularly measured, analyzed, and evaluated to ensure relevancy.

Management commitment to the Quality Policy is attained through the authority and responsibilities provided to senior management, and demonstrated by way of Management Reviews. 

This commitment to quality not only includes ISO 9001 certification standards, but endeavors to consider applicable regulatory requirements, industry best practices, and our Company's Mission Statement of going "Beyond Expectations" to provide stellar inspection and repair services to our customers.

This policy has been approved by: 

Gail Martin - President / CEO

William Martin - VP - Maintenance & Logistics

Reference: MARS Quality Management System Manual, Section 5.0, Form CS204-01.